Emotional intelligence refers to how effectively one perceives, understands and manages their own and others’ feelings, emotions, and moods. Emotional Intelligence is different to what is commonly known as IQ and personality, and has a powerful impact on people in the workplace.

Emotions and feelings play a critical role in shaping our perceptions of the people and situations we encounter on a daily basis. They influence the ways in which we understand behaviours of others, and how we make decisions. Research highlights Emotional Intelligence as being one of the strongest predictors of success and transformational leadership.

However, employees are often promoted into senior level positions for their technical skills, rather than their ability to motivate, inspire, and relate to others. A lack of such skills amongst organisational leaders can create a culture of dissatisfaction, poor morale, and disengagement, which in turn has obvious negative impacts on business practices and outcomes.

In this difficult economy, organisations require all employees to be engaged and demonstrating high levels of performance at all times. It is also becoming increasingly vital for employees to prove their individual worth. Measuring and coaching in Emotional Intelligence improves the likelihood of achieving these organisational and individual goals.

Research shows that improving emotional intelligence in the workplace has a direct and positive impact on:

• Productivity, performance, job satisfaction, and commitment to the organisation

• Sales performance and customer service

• Leadership and management effectiveness

• Recruitment and retention

• Teamwork and innovative thinking

The great thing about emotional intelligence is that even if it does not come naturally to you, the skills can be taught and improvements can be measured! Through use of the assessment, trained emotional intelligence coaches can determine which skills need to be improved with focused coaching sessions.

To find out more about emotional intelligence testing and coaching, contact Marisa Witzel at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or visit www.genosinternational.com.au